Privacy Policy

Effective date: [EFFECTIVE DATE]  ·  ClientsBill

This Privacy Policy explains how ClientsBill ("ClientsBill", "we", "us", or "our") collects, uses, shares, and protects information about you when you use our invoicing platform and our mobile applications (collectively, the "Service").

If you have questions, contact us at info@clientsbill.com.

1. Information We Collect

• Account information: name, email address, phone number, company name, billing address, and password when you register.
• Business data: clients, invoices, quotes, payments, expenses, and other records you create inside the Service.
• Payment information: billing plan and subscription status. Card details are processed directly by our payment processors (see §5) — we do not store full card numbers.
• Usage data: pages visited, features used, browser type, IP address, device identifiers, and timestamps collected automatically via logs and cookies.
• Communications: messages you send to our support team.

2. How We Use Your Information

• Provide, operate, and maintain the Service.
• Process transactions and send related transactional emails (invoices, receipts, payment reminders).
• Send product updates, security alerts, and administrative messages.
• Improve, personalise, and expand the Service.
• Comply with legal obligations in Cameroon.
• Detect and prevent fraud or abuse.

3. Cookies & Tracking

We use essential cookies to keep you authenticated and remember your preferences. We may use analytics cookies to understand how the Service is used — these are only activated after you give consent via our cookie banner. You can withdraw consent at any time by clearing your browser storage.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Service providers acting on our behalf (see §5).
• Legal authorities when required by applicable law or to protect our rights.
• Acquirers in the event of a merger, acquisition, or sale of assets — you will be notified before your data is transferred.

5. Third-Party Processors

• MeSomb — mobile money payments for ClientsBill plans (mesomb.hachther.com)
• Email provider (TBD) — transactional and marketing email delivery
• Cloud hosting provider (TBD) — infrastructure and storage

Each processor is subject to their own privacy policy. We enter into data processing agreements with processors that handle EU personal data.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, business records (invoices, client data) are retained for 7 years to comply with accounting regulations in Cameroon, then permanently deleted. You may request earlier deletion of non-legally-required data (see §7).

7. Your Rights (GDPR & applicable law)

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten"), subject to legal retention requirements.
• Restrict or object to certain processing.
• Portability — receive your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any right, email us at info@clientsbill.com. We will respond within 30 days.

8. Security

We use TLS encryption in transit, encrypted storage at rest, and role-based access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children

The Service is not directed to children under 16. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us immediately.

10. Changes to This Policy

We will notify registered users by email at least 14 days before any material changes take effect. Continued use of the Service after the effective date constitutes acceptance.

11. Contact

ClientsBill
Cameroon
info@clientsbill.com